Frequently Asked Questions




Health Rise Solutions offers a comprehensive range of healthcare services including general healthcare, chronic care management, mental health & wellness, nutrition & dietetics, preventive healthcare, and palliative & elderly care. Our team is dedicated to providing integrated, patient-centered care for individuals and families in Delaware.

Yes, Health Rise Solutions accepts most major insurance plans. We also offer self-pay options for patients without insurance. Our billing team is available to help you understand your coverage and navigate the insurance process. Please contact our office for specific information about accepted insurance providers.

You can schedule an appointment at Health Rise Solutions in several ways: call our office at (865) 660-9138, use our online appointment booking system on our website, or visit our clinic in person at 727 S Washington St, Milford, DE. We offer same-day appointments for urgent concerns and have flexible scheduling options including early morning and evening hours.

For your first appointment at Health Rise Solutions, please bring a valid photo ID, your insurance card, a list of current medications and supplements, any relevant medical records or test results, and a list of questions or concerns you'd like to discuss. If you're taking multiple medications, bringing the actual medication bottles can be helpful.

Yes, Health Rise Solutions offers telehealth services for certain types of appointments. Virtual visits allow you to consult with our healthcare providers from the comfort of your home. Telehealth is available for follow-up appointments, medication management, mental health counseling, and certain urgent care concerns. Call our office to determine if a telehealth appointment is appropriate for your needs.

Health Rise Solutions is open Monday through Friday from 8:00 AM to 6:00 PM. We also offer Saturday appointments from 9:00 AM to 1:00 PM for your convenience. For urgent medical needs outside of regular office hours, please call our office, and our on-call provider will assist you. In case of a medical emergency, please call 911 or visit the nearest emergency room.

To request a prescription refill at Health Rise Solutions, you can contact our office during business hours, use our patient portal, or have your pharmacy send us a refill request. Please allow 24-48 hours for prescription refill requests to be processed. For controlled substances, an in-person appointment may be required before a refill can be issued.

Yes, Health Rise Solutions provides healthcare services for patients of all ages, including children. Our family medicine providers are experienced in pediatric care and offer services including well-child checkups, immunizations, school physicals, and treatment of common childhood illnesses. We create a child-friendly environment to make healthcare visits comfortable and positive for our youngest patients.